FAQS – Dual Deluxe Toilets
Q. What if we or our friends, associates, party goers damage the product?
A. Terms of trade clearly state that the person(s) or business/company that signs the terms of trade are fully responsible for the product whilst in their care.
Q. What if the Macerator pump or product stops working?
A. You must turn off the power to that pump and lock the door. That toilet can’t be used.
Q. What can we use to clean the product?
A. Any liquid disinfectant can be used, do not use AJAX or any harsh abrasives.
Q. Are we required to clean the product?
A. Yes you are required to clean the product whilst using it and it must be cleaned and wiped down before we pick it up. This includes all hairs from the floors and drains. If the product is not cleaned before we pick it up we will charge a cleaning fee.
Q. Is the floor of the product slippery?
A. The floor is of an anti-slip nature.
Q. Does the product need to sit on level ground?
A. No, the adjustable legs allow us to level the product on most sites. If you are not sure take a photo of the area and email it to me.
Q. What is the maximum distance the product can be from services? i.e., sewer, water and power.
A. 50m to the sewer on level ground, 40m to water supply and 25m to the power supply.
Q. Will the Electrical leads to run on the ground?
A. In most cases we hook the power leads up off the ground but sometimes there is nothing to hook them on so they will run along the ground.
Q. Will the product fit at my place?
A. Please read through the specifications page about the product.
Q. How much notice is required to make a booking?
A. As much as possible.
Q. Is there a contract/ terms of trade to sign?
A. Yes, the invoice that is emailed, posted or faxed to you must be signed, witnessed and dated by two people and emailed, posted or faxed back to us to secure your booking.
Q. How do we pay?
A. You can pay via EFT, credit card (Visa, MasterCard) or by cash at our office. All products are paid for before they are delivered.
Q. Is a bond required?
A. In some cases we require credit card details but normally no, a bond is not required as our terms of trade allow us to recoup any monies for damages.
Q. Can we hire long or short term?
A. Yes you can hire for one day or as long as you like.
Q. Does the product come with towels and toiletry products?
A. Yes, we provide all toilet paper, hand soap and cloth towels.
If there are any other questions that we have left out please feel free to call or email us.